Customer Services that Customers Love

our mission. our promise.

purpose-built platform

trakkif has been designed from the ground-up to provide the features and benefits that businesses need in this “age of the customer”

amazing customer services

trakkif connects consumers directly with the businesses they use, making their experience easier and more engaging

safe and secure

trakkif is a controlled service that can only be used by authorised businesses and their validated customers.

fully tracked

Every message sent and received between a business and its customers is timestamped & tracked for delivery & receipt in both directions.

2-way interactive

trakkif gives access to a wide range of rich functionality that would normally need to be developed separately.

no scams or spam

customers can interact safely with companies they buy goods and services from.

about us

Our aim is to disrupt the customer service market, and challenge the usual business approach.

We are not looking to patch up the problems that arise from using existing technology.

Instead we have devised a new technology solution. One that is purpose-built for enabling awesome customer service.

trakkif puts the customer at the heart of the experience - and gives businesses the platform they need to deliver to a whole new age of customer expectation.

awesome features

for customer ^loving^ services

secure

trakkif is a controlled service that can only be used by authorised businesses and their validated customers.
Businesses are subject to a direct verification process before they are able to use trakkif.

confidential

With the control and vetting protection ensuring the integrity of the service, plus proprietary technology, customers can interact safely with companies they buy goods and services from.

direct channel

Customers and businesses can communicate directly with each other, when it suits the customer.
Businesses can automatically route the messages to the right internal team based on business rules.

tracked

Every message sent and received between a business and its customers is timestamped & tracked for delivery & receipt in both directions.

alerts

Get alerts when an important message is received that requires your attention, or the due-by date is coming close. Never miss out on a renewal or expiring service again.

form-based

From simple yes/no responses to more detailed forms and optional selections, trakkif allows a business to easily offer services which will engage users simply and without any fuss.
And the business gets back all the data necessary to progress that interaction.

document storage

trakkif will support documentation being issued to a customer, such as an e-receipt, invoice, policy, etc. This is then stored securely for the customer and is easily retrieved at any time.

full history

Everything in one place; easy to find, easy to see.
All the history for customer interactions are stored in the serviced, with timestamps to show how promptly the business has responded.

complaint escalation

If things go badly wrong, then we support a simple mechanism to escalate a particular issue to an internal or external complaints process, including an appropriate Ombudsman or trade organisation.
We are able to provide a full snapshot of events recorded on our service, making it easy to provide the evidence needed.

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